Terms & Conditions


holeinthewall.shop is a site operated by Bradwards Ltd, trading as Hole In The Wall.

We are registered in the United Kingdom under company number 04443425 and with our registered office at Hole In The Wall 11, Lower Bond Street, Hinckley, Leics, LE10 1QU.

Our main trading address is: Hole In The Wall 11, Lower Bond Street, Hinckley, Leics, LE10 1QU.

Our VAT number is 798 268 164.


The website is owned by, and data controlled by Harry Castle.


Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.


If you sign up to our newsletter we may use your email address to send you information about products or services.

You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.


A cookie is a small text file that we store on your device. Our website uses cookies to distinguish you from other users of the website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

  • Strictly necessary cookies - These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie - These cookies allow us to recognise and count the number of visitors to our website. We use Google Analytics for this purpose.
  • Functionality cookies - These cookies are used to recognise you when you return to our website.
  • Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer.
  • The referring website from which you have got to our website from.

The reasons for this are:

  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business.

We may disclose your personal data:

  • To other companies and schools within our group.
  • If we sell our business.
  • To agents and service providers.
  • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, to request access to personal data which may hold or process about you.


We have chosen to use Braintree (A PayPal service) as our payment gateway provider. We only accept GBP as our currency for payment of goods and services, and we do not store your credit/debit card information on this website. To find out more information about Braintree please refer to their website: Braintree


We do not sell any age restricted products or services via this website.

We can not be held responsible for any damage to persons or persons health as a result of mistreating or non-compliance to the guidelines for each product. Make sure to read, retain and follow all care labels and instructions.


All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation of The Distance Selling Regulations.

You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unles we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

For the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.


Where an order has originally qualified for free delivery, we will return the replacement to the customer with free delivery in most cases, especially with faulty items. However we reserve the right to charge for delivery of the replacement if we feel the free delivery offer is being abused. For example if the customer is exessively returning items of the same type and different sizes, or ordering the same items.


All notices you send us must be sent to the contact details on this site; Contact Us. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.


These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.